Returns Policy
At fieldsjewellery.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of delivery for a refund or exchange.
How to Return an Item
To initiate a return, please follow these steps:
- Ensure the item is unused, in its original packaging, and accompanied by the original receipt or proof of purchase.
- Contact our customer service team to request a return authorization.
- Pack the item securely and ship it back to us using a tracked delivery method.
Once we receive your returned item, we will inspect it and process your refund or exchange within 5-7 business days.
Refunds
Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
If you would like to exchange an item, please indicate your preferred replacement when contacting customer service. Exchanges are subject to availability.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Earrings for pierced ears
- Custom-made or personalized jewellery
Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost to you.
For any further questions regarding returns, please reach out to our customer service team.