Frequently Asked Questions
General Questions
Where is fieldsjewellery.com based?
fieldsjewellery.com operates online, offering exquisite jewellery pieces worldwide.
Do you have a physical store?
Currently, we are an online-only retailer, allowing us to provide a curated selection with a focus on quality and craftsmanship.
How can I contact customer service?
For any inquiries, please reach out through our online contact form on fieldsjewellery.com.
Ordering & Shipping
How do I place an order?
Browse our collection on fieldsjewellery.com, select your desired items, and proceed through the secure checkout.
What shipping options are available?
We offer standard and express shipping. Delivery times vary depending on your location.
Do you ship internationally?
Yes, we ship to most countries. Shipping costs and delivery times will be calculated at checkout.
Can I modify or cancel my order?
If your order hasn’t been processed, you may request a cancellation via our contact form. Once shipped, modifications cannot be made.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery, provided items are unused and in original condition.
How do I initiate a return?
Visit fieldsjewellery.com and follow the returns process outlined in our policy.
Are refunds issued for sale items?
Sale items are final purchase unless faulty. See our full policy for details.
Product Care
How should I care for my jewellery?
Avoid exposure to water, chemicals, or extreme temperatures. Store pieces separately to prevent scratches.
Do you offer repairs or servicing?
At this time, we do not provide repair services.
Payment & Security
What payment methods do you accept?
We accept major credit/debit cards and PayPal.
Is my payment information secure?
Yes, all transactions are encrypted for your security.
For further assistance, visit fieldsjewellery.com.